JetPet is a pet boarding service that required a mobile booking app to simplify the reservation process for pet owners. This project focused on designing a user-friendly app experience that allows users to easily browse services, make bookings, and manage their pet stays.
PROJECT OVERVIEW
JetPet Resort is a pet boarding service that required a mobile booking app to simplify reservations. This project focused on designing a user-friendly experience that allows users to easily browse services, manage pet information, and complete bookings seamlessly.
THE CHALLENGE
JetPet Resort needed a mobile solution to streamline their booking process and improve the overall user experience. Existing workflows lacked clarity and efficiency, making it difficult for users to easily navigate services and complete reservations.
The challenge was to design a cohesive booking application—including pet information management, scheduling, and payment—while ensuring the experience remains intuitive, efficient, and accessible for a diverse user base.
ROLE
UX/UI Designer
User Research, User Flow, Wireframing, UI Design, Prototyping (Adobe XD)
User Research, User Flow, Wireframing, UI Design, Prototyping (Adobe XD)
USER FLOW
The user flow was designed to map out the complete booking journey, illustrating how each screen connects and guides users from entry to final confirmation.
The flow includes key steps such as:
- Landing page and account access (Sign up / Log in / Forgot password)
- Entering pet information and special notes
- Adding or managing multiple pets
- Selecting boarding dates and duration through a calendar interface
- Reviewing booking details and completing payment
This structure ensures a clear, step-by-step experience that minimizes friction and helps users complete their booking efficiently. The flow was designed to reduce friction and guide users through a seamless and intuitive booking experience.
User flow mapping the end-to-end booking journey
APPROACH
The design process followed a user-centered approach focused on improving usability and clarity:
- Conducted user research to understand user needs and behaviors
- Developed user flows to define the booking journey
- Created wireframes to establish layout, functionality, and structure
- Designed high-fidelity UI screens aligned with the brand
- Built an interactive prototype in Adobe XD
- Conducted user testing to refine the experience
THE 4 PHASES
The project followed a structured UX process, including research, wireframing, high-fidelity design, and user testing to ensure a functional and user-centered solution.
WIREFRAME (LOW FIDELITY)
Early wireframes were created to explore layout, functionality, and overall structure. These helped define the user journey and ensure that key features were accessible and easy to navigate.
Low-fidelity wireframes focusing on layout and usability
FINAL UI DESIGN (HIGH FIDELITY)
The final interface was designed with a focus on clarity, consistency, and ease of use. The layout uses a clean visual hierarchy, intuitive navigation, and clear call-to-actions to guide users through the booking process.
The creation of the high-fidelity prototype was a collaborative effort and this specific task was put together by 3 other designers (Eunju, Valentina, and Rosie)
INTERACTIVE PROTOTYPE
The interactive prototype demonstrates the complete booking experience, allowing users to move through each step—from selecting services to confirming their reservation.
KEY UX DECISIONS
- Simplified the booking flow into clear, manageable steps
- Designed intuitive navigation to reduce user friction
- Ensured key actions are visible and accessible
- Used consistent visual hierarchy to improve readability
- Designed for flexibility to accommodate multiple pets and booking needs
RESULT
The final app design delivers a streamlined and intuitive booking experience, making it easier for users to navigate services and complete reservations. The improved structure reduces friction, enhances usability, and creates a more engaging and efficient experience for pet owners.
